FREE shipping on all orders
Shipping costs suck and we don't our customers being surprised at the checkout. The number of people that happily throw items into their shopping cart and get to the checkout only to abandon their order completely after being shocked by the additional fees being charged by other vendors. We wanted to do things differently which is why we've scrapped shipping fees completely, regardless of where you are ordering from. Shipping will always be free when ordering with ModaWhale and we're proud of that!
We have warehouses located in 3 different regions to better serve our customers:
- EU warehouse - Ideal for all our European customers.
- UK warehouse - Ideal for our customers based in the UK, Ireland and Switzerland.
- India warehouse - Ideal for our customers that are located in the rest of the world.
Regardless of which shipping option you choose, it will always be FREE when ordering through us.
Full refunds and 100% delivery guarantee
We want to make sure you have a positive experience with us. Most of our deliveries go smoothly, but in the event that there’s a problem with a product, our refund policy assures that buyers are satisfied the product they ordered, or always get 100% money back. Read our Refunds and Reshipments policy from our Terms and Conditions page to find out more.
All customers will be provided with a tracking number for their order - it will be sent to the email address used during the checkout process. Please allow at least 2 business days for your tracking number to be sent. You'll usually receive it well before, but in the event that it hasn't come through yet - please be patient. We'll send you the tracking number as soon as it has been received from our carrier.
If your tracking number still hasn't been received after 4 business days we recommend that you first check your email's spam folder. If it isn't there then you can reach out to us for an update via our Contact Us page.
Tracking your orders
The best and quickest way for you to track your order is by using the following links:
Order shipped from Asia: https://www.17track.net/en
Order shipped from Europe: https://tracking.postabezhranic.cz/
If your tracking number isn’t working, please allow up to 2 business days for the initial update as it can sometimes be delayed.
Please note that some packages may require a signature upon delivery depending on the shipping method used and the destination country, but generally a signature is not required and the courier will either deliver the package in a safe place near the entrance of your home or leave a note in your letterbox informing you of where the package can be collected from.
Depending on which country you are ordering to, your parcel can shipped from within the EU, UK, or Asia. For all countries within Europe, we recommend that your order is shipped from our warehouse located within the EU. For our customers based in the United Kingdom, Ireland or Switzerland we recommend that you select to have your order shipped from our warehouse in the UK. For the 'rest of world', your order will be shipped from our warehouse in Asia. This arrangement ensures that your parcels arrive as quickly as possible depending on your location.
- EU Shipping: Delivery in 2-15 business days depending on your country, most arrive within 5 business days.
- UK Shipping: Delivery in 2-10 business days. UK to UK deliveries are usually less than 5 business days.
- India Shipping: Delivery in 5-20 business days depending on your destination and customs.
EU warehouse country list
Below is the list of European countries that we're able to offer our EU2Europe shipping services . If your country is not on this list (even though it is in the EU or Europe) then your parcel will need to be shipped from either our warehouses in India or the UK.
Official EU to Europe country list:
- Czech republic
- Ireland (can select EU or UK)
India warehouse country list
If you're located in any of the countries listed below, you will need to select the option to have your order shipped from our warehouses in India.
Official India to Rest of World country list:
- Bosnia and Herzegovina
- North Macedonia
- South Korea
- Sri Lanka
- United States of America
UK warehouse country list
If you're located in any of these countries, you will need to select the option to have your order shipped from our warehouse located in the United Kingdom.
Official UK country shipping list:
- Ireland (best to have shipped from EU)
- United Kingdom
High risk countries where we DO NOT deliver
We don't ship to the following list of countries due to their more stringent importation regulations:
- New Zealand;
- Saudi Arabia;
- South Africa;
- The United Arab Emirates.